To begin a subscription, you need to choose the service and frequency from the product pages on site. You can find this under the 'Subscribe and Save’ drop-down menu at the top of the page. Subscribe and Save is currently available on our most popular products. However we're constantly listening to feedback and this range may be extended.

Your payment card will be charged when the product delivers to you. The first charge for the first delivery usually occurs up to 1-2 days after you place your order. Subsequent charges are in line with the delivery frequency you selected and charged when the product is dispatched.

Yes, you can make changes to your subscription through the Account section:

• Update your delivery address

• Update your payment details

• Delay your next delivery date by up to two consecutive months

• Pause or Cancel your subscription

Yes, you will receive an email within 24 hours of your order being dispatched from our warehouse, along with any tracking information.

You can delay your next subscription order in the Account section. You can delay your order a maximum of two consecutive months at a time; each delay lasts for 1 month and can only be done up to 5 days before your next billing date.

Delays can also be cancelled, but only up to 5 days before your next billing date. You can cancel a subscription up to midnight the day before your next billing date, which will result in both the subscription being cancelled and prevent you from receiving any future subscription deliveries.

Of course, but by choosing the Subscribe & Save option, you can lock in savings and won't ever have to worry about running out of your favourite products, as the product will be delivered automatically at the frequency you have requested.

No, whether you're new to The Unexpekted Store or have purchased with us before, you can enjoy all the benefits of Subscribe & Save.